Our Late Payment Policy
We understand the odd issue comes up, an admin error happens here and there and so on.
Our late payment credit policy only applies to the minority of repeat offenders, those consistently paying bills late. This page is just for them, nobody else.
We have overheads too you know!
Credit Line Removal - Three Strikes And Out (within any 12 month period)
"Late" definition = 10+ days overdue, unless a valid query was raised within 7 days of issue.
- First late payment = friendly reminder to pay on time
- Second late payment = warning by email from our team
...That after 3 strikes, your credit line will be removed
- Third late payment = credit line removed
We can still work with you, but on a prepayment basis from now on.
Your service will resume upon receipt of payment.
Very Late Payments & Debt Collection
We don't get directly involved in this, it is not personal, just a process to protect the people who work at ClicksInContext.
We simply hand over very late invoices to a professional agency who will liaise directly with you about your very overdue invoice.
21 days overdue = you will have had 3 automated email chases by this point.
30 days overdue = your invoice goes into an automated list to get pursued upon approval
You will receive a phone call around this time to discuss it. If we cannot reach you by phone, we will email you on your last known email address.
45 days overdue = our debt agency will be approved to do whatever they need to do
You will receive an email or phone call from them, we don't get involved with how they handle it but they will be an approved, regulated company.
If it gets to this stage, no hard feelings - it's just that we also have overheads to pay including people with families so we can't let it slide - by not paying us, you're not paying them.